Record of Advice and Needs Analysis (Non-Life Insurance — Personal and Commercial Lines) Instructions
This form contains 90 fields organized into 37 sections. Below is a complete list of every field, its type, and what information is expected.
| Field Name | Type | Description |
|---|---|---|
| Accident and Health Cover Type (Personal/Commercial) | ||
| Accident and Health Cover Type - Personal | Text |
Provide the entry indicating that Accident and Health cover is required on a personal basis.
|
| Accident and Health – Commercial | Checkbox |
Check this box if the Accident and Health cover being requested or discussed is for commercial (business) purposes.
|
| Advisor Topics Explained (Checkboxes) | ||
| Benefits and Disadvantages Explained | Text |
Enter a confirmation that the advisor discussed and explained the benefits and disadvantages to you.
|
| Excesses Explained | Text |
Enter a confirmation that the advisor discussed and explained the excesses to you.
|
| Cancellation Procedure Explained | Text |
Enter a confirmation that the advisor discussed and explained the cancellation procedure to you.
|
| Exclusions Explained | Text |
Enter a confirmation that the advisor discussed and explained the exclusions to you.
|
| Insured Amounts Explained | Text |
Enter a confirmation that the advisor discussed and explained the insured amounts to you.
|
| Items Covered Explained | Text |
Enter a confirmation that the advisor discussed and explained the items covered to you.
|
| Principle of Average Explained | Text |
Enter a confirmation that the advisor discussed and explained the principle of average to you.
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| Calculation of Insured Amounts Explained | Text |
Enter a confirmation that the advisor discussed and explained how insured amounts are calculated to you.
|
| Claims Procedure Explained | Text |
Enter a confirmation that the advisor discussed and explained the claims procedure to you.
|
| Agriculture Cover Type (Personal/Commercial) | ||
| Agriculture cover type (Personal/Commercial) | Text |
Enter whether the Agriculture insurance cover is for Personal or Commercial lines.
|
| Agriculture - Commercial | Checkbox |
Check this box if the agriculture insurance cover required is for commercial use rather than personal use.
|
| Client Signature (Service Acknowledgement) | ||
| Client name | Text |
Enter the full name of the client who is acknowledging the service.
|
| Client signature | Text |
Provide the client's signature (or the signature of a duly authorised person signing on the client’s behalf) to acknowledge the service.
|
| Customer and Policy Identification | ||
| Customer Name | Text |
Enter the full name of the customer to whom this record of advice applies.
|
| Policy Number | Text |
Enter the insurance policy number associated with this customer and record of advice.
|
| Declaration Date (Day/Month/Year) | ||
| Declaration Date - Day | Text |
Enter the day of the month on which the declaration was signed.
|
| Declaration Date - Month | Text |
Enter the month in which the declaration was signed.
|
| Declaration Date - Year | Text |
Enter the year in which the declaration was signed.
|
| Engineering Cover Type (Personal/Commercial) | ||
| Engineering Cover Type (Personal/Commercial) | Text |
Enter whether the required Engineering insurance cover is for personal use or commercial use.
|
| Engineering - Commercial | Checkbox |
Check this box if the Engineering insurance need/cover option identified is for commercial (business) purposes.
|
| General | ||
| Reasons for replacement_Row_1 | Text | |
| Reasons for replacement_Row_2 | Text | |
| Reasons for replacement_Row_3 | Text | |
| Recommendations_Row_1 | Text | |
| Recommendations_Row_2 | Text | |
| Guarantee Cover Type (Personal/Commercial) | ||
| Guarantee Cover Type (Personal/Commercial) | Text |
Enter whether the Guarantee cover is for Personal or Commercial lines.
|
| Guarantee - Commercial | Checkbox |
Check this box if the Guarantee cover required/selected is for commercial lines (not personal).
|
| Legal Expenses Cover Type (Personal/Commercial) | ||
| Legal Expenses Cover Type | Text |
Enter whether the Legal Expenses cover selected is for Personal or Commercial.
|
| Legal Expenses Cover Type - Commercial | Checkbox |
Check this box if the Legal Expenses cover being identified/selected is for commercial (business) use rather than personal use.
|
| Liability Cover Type (Personal/Commercial) | ||
| Liability Cover Type | Text |
Enter whether the liability cover required is personal or commercial.
|
| Liability - Commercial | Checkbox |
Check this box if the liability cover being identified is for commercial lines (business use) rather than personal lines.
|
| Marine Cover Type (Personal/Commercial) | ||
| Marine cover type (Personal/Commercial) | Text |
Enter whether the marine insurance cover is for personal or commercial use.
|
| Marine - Commercial | Checkbox |
Check this box if the customer requires Marine insurance cover for commercial use.
|
| Miscellaneous Cover Type (Personal/Commercial) | ||
| Miscellaneous Cover Type (Personal/Commercial) | Text |
Enter whether the Miscellaneous insurance cover is for Personal or Commercial use.
|
| Miscellaneous cover type – Commercial | Checkbox |
Check this box if the Miscellaneous insurance cover being identified is for commercial (business) purposes rather than personal use.
|
| Motor Cover Type (Personal/Commercial) | ||
| Motor Cover Type (Personal/Commercial) | Text |
Enter whether the motor insurance cover is for personal use or commercial use.
|
| Motor - Commercial | Checkbox |
Check this box if the motor insurance need/cover being identified is for commercial use rather than personal use.
|
| Non-acceptance Client Signature | ||
| Non-acceptance Client Signature | Text |
Enter the client’s signature to confirm they are not accepting the advice or are proceeding with a different transaction. Fill only if 'Non-acceptance Election Option 1', 'Non-acceptance Election Option 2' is 'Yes' (any).
Depends on:
Non-acceptance Election Option 1, Non-acceptance Election Option 2
|
| Non-acceptance of Advice Election (Checkboxes) | ||
| Non-acceptance Election Option 1 | Text |
Enter a value to indicate the client elects not to follow the recommendations of the representative.
|
| Non-acceptance Election Option 2 | Text |
Enter a value to indicate the client elects to conclude a transaction that differs from the recommendation provided.
|
| Office Use Only - Recommendations Notes | ||
| Recommendations Notes | Text |
Enter the supervisor’s overall recommendations or notes regarding the representative’s advice provided under supervision.
|
| Recommendations Notes (Line 1 - Left) | Text |
Enter additional recommendation details or notes to continue the supervisor’s comments.
|
| Recommendations Notes (Line 1 - Right) | Text |
Enter additional recommendation details or notes to continue the supervisor’s comments.
|
| Recommendations Notes (Line 2 - Left) | Text |
Enter additional recommendation details or notes to continue the supervisor’s comments.
|
| Recommendations Notes (Line 2 - Right) | Text |
Enter additional recommendation details or notes to continue the supervisor’s comments.
|
| Recommendations Notes (Line 3 - Left) | Text |
Enter additional recommendation details or notes to continue the supervisor’s comments.
|
| Recommendations Notes (Line 3 - Right) | Text |
Enter additional recommendation details or notes to continue the supervisor’s comments.
|
| Office Use Only - Supervisor Date and Signature | ||
| Supervisor Date | Date |
Enter the date the supervisor completed and signed the office-use-only evaluation.
|
| Supervisor Signature | Text |
Provide the supervisor’s signature to confirm the office-use-only evaluation.
|
| Premiums and Fees | ||
| Total Premium | Number |
Enter the total insurance premium amount payable for the policy.
|
| Premium Frequency | Text |
Enter how often the premium is paid (e.g., monthly, quarterly, annually).
|
| Commission | Number |
Enter the commission amount charged or earned in relation to this policy.
|
| Other Fees | Number |
Enter the total amount of any additional fees charged besides the premium and commission.
|
| Property Cover Type (Personal/Commercial) | ||
| Property Cover Type (Personal/Commercial) | Text |
Enter whether the property insurance cover is for personal use or commercial use.
|
| Property – Commercial | Checkbox |
Check this box if the Property insurance cover being discussed/selected is for commercial use (commercial lines) rather than personal use.
|
| Reasons for Replacement | ||
| Reasons for Replacement | Text |
Describe the reasons why the existing policy is being replaced with the recommended new policy.
|
| Record of Advice Reference | ||
| Record of Advice Reference | Text |
Enter the reference identifier for the Record of Advice being acknowledged.
|
| Replacement Comparison - Cover Amendments (Existing vs Recommended) | ||
| Cover Amendments (Existing Policy) | Text |
Enter the cover amendments applicable to the existing policy being replaced.
|
| Cover Amendments (Recommended New Policy) | Text |
Enter the cover amendments applicable to the recommended new replacement policy.
|
| Replacement Comparison - Excesses (Existing vs Recommended) | ||
| Existing Policy Excesses | Text |
Enter the excess amounts and excess terms that apply under the existing policy.
|
| Recommended Policy Excesses | Text |
Enter the excess amounts and excess terms that will apply under the recommended new policy.
|
| Replacement Comparison - Exclusions (Existing vs Recommended) | ||
| Existing Policy Exclusions | Text |
Enter the exclusions that apply to the existing policy being replaced.
|
| Recommended New Policy Exclusions | Text |
Enter the exclusions that will apply to the recommended new policy.
|
| Replacement Comparison - Fees and Charges (Existing vs Recommended) | ||
| Existing Policy Fees and Charges | Number |
Enter the total fees and charges applicable to the existing policy.
|
| Recommended Policy Fees and Charges | Number |
Enter the total fees and charges applicable to the recommended new policy.
|
| Replacement Comparison - Insurance Provider (Existing vs Recommended) | ||
| Existing Policy Insurance Provider Name | Text |
Enter the name of the insurance provider for the existing policy being replaced.
|
| Recommended Policy Insurance Provider Name | Text |
Enter the name of the insurance provider for the recommended new policy.
|
| Replacement Comparison - Policy Number (Existing vs Recommended) | ||
| Existing Policy Number | Text |
Enter the policy number for the customer’s existing policy being replaced.
|
| Recommended New Policy Number | Text |
Enter the policy number for the recommended new policy that will replace the existing policy.
|
| Replacement Comparison - Premium Amount (Existing vs Recommended) | ||
| Existing Policy Premium Amount | Number |
Enter the premium amount for the existing policy being replaced.
|
| Recommended New Policy Premium Amount | Number |
Enter the premium amount for the recommended new policy.
|
| Replacement Comparison - Special Terms and Conditions (Existing vs Recommended) | ||
| Existing Policy - Special Terms and Conditions | Text |
Enter the special terms and conditions that apply to the existing policy being replaced.
|
| Recommended Policy - Special Terms and Conditions | Text |
Enter the special terms and conditions that will apply to the recommended new policy.
|
| Replacement Comparison - Termination and Inception Dates (Existing vs Recommended) | ||
| Existing Policy Termination and Inception Dates | Date |
Enter the termination date of the existing policy and the inception (start) date for the replacement coverage period.
|
| Recommended New Policy Termination and Inception Dates | Date |
Enter the termination date (if applicable) and the inception (start) date for the recommended new policy coverage period.
|
| Representative Details and Signature | ||
| Client name | Text |
Enter the client's full name as the person acknowledging and signing the declaration.
|
| Representative name | Text |
Enter the representative's full name (and note if they are working under supervision).
|
| Representative signature | Text |
Provide the representative's signature to confirm the declaration.
|
| Transport Cover Type (Personal/Commercial) | ||
| Transport Cover Type | Text |
Specify the selected cover type for Transport (Personal or Commercial).
|
| Transport - Commercial | Checkbox |
Check this box if the Transport insurance cover being selected is for commercial purposes.
|
| Travel Cover Type (Personal/Commercial) | ||
| Travel Cover Type | Text |
Enter whether the travel insurance cover required is for personal or commercial purposes.
|
| Travel - Commercial | Checkbox |
Check this box if the Travel cover selected is for commercial use/business purposes.
|
| Understand Costs Associated (Yes/No) | ||
| Understand costs associated - Yes | Checkbox |
Check this box if you understand the costs associated with the financial product.
|
| Understand costs associated - No | Checkbox |
Check this box if you do not understand the costs associated with the financial product.
|
| Understand Options Available (Yes/No) | ||
| Understand Options Available - Yes | Checkbox |
Check this box if the customer understands the various options available to fulfil their needs.
|
| Understand Options Available - No | Checkbox |
Check this box if the customer does not understand the various options available to fulfil their needs.
|
| Understand Product Features and Benefits (Yes/No) | ||
| Understand product features and benefits (Yes) | Checkbox |
Check this box if you understand the features and benefits of the product.
|
| Understand product features and benefits (No) | Checkbox |
Check this box if you do not understand the features and benefits of the product.
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