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Yes! You can use AI to fill out Nova Poshta Claim Form for Legal Entities and Individual Entrepreneurs (Form F-1.5.35-1)

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Nova Poshta Claim Form for Legal Entities and Individual Entrepreneurs (Form F-1.5.35-1), page 1
Moderate · 46/100Form Complexity Index

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What this form asks for

The AI fills all of it, from your answers or your documents.

The Nova Poshta Claim Form for Legal Entities and Individual Entrepreneurs (Form F-1.5.35-1) is an official document for business clients to request compensation from the logistics company for issues such as shipment damage, loss, shortage, or delay. Filing this claim is a crucial step for businesses to recover financial losses and hold the carrier accountable for service failures. Today, this form can be filled out quickly and accurately using AI-powered services like Instafill.ai, which can also convert non-fillable PDF versions into interactive fillable forms, streamlining the entire claims process.
Fillable fields36
Pages1
Sections7
Questions that depend on earlier answers6
Form Complexity IndexModerate, 46/100

The AI checks your answers before you download

14 checks built for this form, so a wrong date or a missing answer is caught before anyone else sees it.

Validates Claimant's Tax ID (IPN/EDRPOU) Format

This check ensures the 'Tax ID (IPN/EDRPOU)' field contains a valid 8-digit EDRPOU for legal entities or a 10-digit IPN for individual entrepreneurs. This unique identifier is crucial for correctly identifying the claimant in government and financial registers. A failure in validation would prevent the processing of the claim, as the claimant's legal identity cannot be confirmed.

Ensures Express Waybill Number is Valid

This validation verifies that the 'Express waybill number' conforms to the standard Nova Poshta format (e.g., 14 digits) and, ideally, cross-references it against a database to confirm its existence. This number is the primary link between the claim and the specific shipment service provided. An invalid or non-existent number makes it impossible to investigate the claim, leading to its rejection.

Validates Ukrainian Mobile Phone Number Format

This check confirms that the 'Mobile phone' field is in a valid Ukrainian format (e.g., starting with +380 or 0, followed by 9 digits). A correct and reachable phone number is essential for the claims department to communicate with the claimant for clarifications or status updates. An invalid number can cause significant delays or a complete halt in the claim processing due to communication failure.

Requires Bank Details if Monetary Compensation is Requested

This is a conditional logic check that ensures if the 'Requested reimbursement amount (UAH)' field contains a value greater than zero, then all payee bank details ('Payee name', 'Bank account', 'Bank MFO', 'Identification code') are mandatory. It is impossible to process a financial reimbursement without the necessary banking information. If this check fails, the form submission should be blocked until the required details are provided.

Validates Ukrainian Bank Account IBAN Format

This check verifies that the 'Bank account (payee)' field is structured as a valid Ukrainian IBAN (starts with 'UA' followed by 27 alphanumeric characters). Using a valid IBAN is critical for the successful electronic transfer of funds. An incorrect format will cause the payment to be rejected by the bank, delaying reimbursement and requiring manual intervention.

Ensures Bank MFO Code is a 6-Digit Number

This validation ensures the 'Bank MFO (bank code)' field contains exactly six digits. The MFO code is a legacy but still critical part of the Ukrainian banking system for routing payments to the correct bank. An incorrect MFO will lead to a failed transaction, necessitating correction and resubmission of the payment order.

And 8 more checks
  • Verifies Date of Claim is Not in the Future
  • Ensures Completeness of Claimant Identification
  • Requires a Detailed Problem Description
  • Confirms at Least One Reason for Claim is Selected
  • Validates Reimbursement Amount is a Positive Number
  • Checks Consistency of Claimant and Payee Identification
  • Validates Email Address Structure
  • Verifies Act Date is Logically Sound

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How to Fill Out F-1.5.35-1 Online for Free in 2026

What the AI walks you through.

  1. Navigate to Instafill.ai and upload or select the Nova Poshta Claim Form (F-1.5.35-1).
  2. Enter the claimant's details, including the legal entity or sole proprietor's name, tax ID (IPN/EDRPOU), address, and contact information.
  3. Provide the express waybill number for the shipment and indicate the reason for the claim (e.g., damage, loss, delay).
  4. Specify the requested compensation, such as the value of the shipment to be reimbursed or the cancellation of shipping charges.
  5. Write a detailed description of the problem and the shipment's contents in the 'Суть проблеми / опис відправлення' section.
  6. If seeking monetary compensation, accurately fill in the bank details for the reimbursement transfer.
  7. Review all information, attach necessary documents like the acceptance-transfer act and proof of value, then sign and date the form before submission.

Common Mistakes in Completing F-1.5.35-1

The ones the AI is built to catch.

Incorrect Claimant Identification (Name or Tax ID)
Users often enter a brand or trade name instead of the full legal name of the company or sole proprietor (FOP) as it appears in official registration documents. Similarly, they may confuse the ЄДРПОУ code (for legal entities) with the ІПН (for FOPs) or make typos. These errors lead to identification mismatches, causing significant delays or outright rejection of the claim as the company cannot verify the claimant's legal standing. To avoid this, always use the exact legal name and corresponding identification code from your official registration papers.
Invalid or Missing Express Waybill Number
The express waybill number is the primary identifier for the shipment, but it's frequently entered with typos, missing digits, or omitted entirely. This happens due to manual data entry errors or misreading the number from a receipt. Without a correct waybill number, the logistics company cannot locate the shipment in their system, making it impossible to process the claim. Double-checking the number for accuracy before submission is critical.
Ambiguous Reason for Claim
The form requires the claimant to underline the specific reason for the claim (e.g., damage, loss, delay). Many people either forget to mark a reason or select 'other' without providing a mandatory explanation. This ambiguity forces the claims department to guess the nature of the issue or return the form for clarification, delaying the resolution. Always clearly underline the single most relevant reason or provide a concise description if selecting 'other'.
Incomplete Compensation Request Details
Claimants may request reimbursement for the shipment's value but forget to fill in the exact amount in UAH, or they may ask for a refund of service costs without underlining which specific services (e.g., transportation, storage) should be compensated. This leaves the request open to interpretation and can result in a lower-than-expected compensation amount or rejection. It is crucial to specify all monetary values and clearly mark all services for which you are seeking a refund.
Vague Problem Description
The 'Суть проблеми / опис відправлення' section is often filled with generic or emotional complaints rather than objective, factual details. A weak description lacks specifics like what was shipped, the condition it was received in, who was present, and what was noted on the 'Acceptance-Transfer Act'. This makes it difficult for the company to assess the validity and extent of the claim, often leading to denial. Provide a clear, chronological account of events with as much detail as possible.
Mismatched Payee and Claimant Information
A frequent error is entering bank details for a person or entity different from the claimant specified at the top of the form. For legal and accounting reasons, the reimbursement must be sent to the same legal entity or FOP that filed the claim. Any discrepancy between the claimant's name/ID and the payee's name/ID in the bank details section will cause the payment to be blocked. Ensure the payee details exactly match the claimant's legal information.
Errors in Bank Reimbursement Details
Typos in the bank account number (IBAN), bank code (MFO), or the payee's identification code are extremely common and have severe consequences. A single incorrect digit can cause the reimbursement to fail, be delayed for weeks, or even be sent to the wrong account, making recovery difficult. These fields must be filled with utmost care, and AI-powered form filling tools like Instafill.ai can help prevent this by validating account number formats and ensuring all required fields are completed.
Forgetting to Attach Mandatory Documents
The form explicitly requires attaching a copy of the 'Акт приймання-передачі' (Acceptance-Transfer Act) and a document confirming the shipment's value (e.g., invoice, receipt). Claimants often overlook this, assuming the form itself is sufficient. Submitting a claim without this mandatory proof will almost certainly lead to its immediate rejection, as the company has no basis to verify the damage or value. Always gather and attach all required supporting documents before submitting the form.
Missing Signature or Date
An unsigned or undated form is legally invalid and cannot be processed. People sometimes rush to fill out the form and simply forget to provide a signature and the date of submission at the end. This simple oversight will cause the claim to be returned, restarting the entire process. Always perform a final review of the completed form to ensure the signature and date fields are properly filled out.
Using an Incorrect Address Type
The form asks for 'Місцезнаходження', which is the official registered legal address of the company or FOP, not a mailing or physical office address. Providing the wrong type of address can cause issues with legal correspondence and claimant verification. This mistake happens when people are not familiar with the legal term or simply enter the address they use most often. Always use the address listed in the official state registry (ЄДР) to avoid processing delays. If the form is a non-fillable PDF, a tool like Instafill.ai can make it fillable to ensure clarity.

Frequently Asked Questions About F-1.5.35-1

 

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How does the AI fill out F-1.5.35-1?
You answer a few questions in plain words, or upload a document you already have. The AI reads what you give it and puts each answer into the right field of F-1.5.35-1, on every page, in seconds. It checks the answers against the form's own rules, and you review and change anything before you download, print or sign.
What happens to my information?
It is encrypted in transit and at rest, and it is never used to train AI.
How complex is F-1.5.35-1 to fill out?
F-1.5.35-1 has a Form Complexity Index of 46 out of 100, in the moderate tier: 36 fillable fields across 1 page. Instafill.ai's AI fills it in under a minute, with every field there for you to review before you download.
What is the purpose of this form?
This is a claim form for legal entities and individual entrepreneurs (FOP) to file a formal complaint and request compensation from Nova Poshta for issues with a shipment, such as damage, loss, or delay.
Who is supposed to fill out this form?
This form is specifically designed for legal entities (companies) and individual entrepreneurs (ФОП) in Ukraine. Private individuals should inquire about a different form for personal claims.
What is the most important piece of information I need to fill out this form?
The express waybill number (номер експрес-накладної) is essential. It is the primary tracking identifier for your shipment and is required to process your claim.
What documents must I attach to this claim?
You must attach a copy of the Acceptance-Transfer Act (Акт приймання-передачі) that was completed with a Nova Poshta representative, as well as a copy of a document confirming the shipment's value, like an invoice or receipt.
What is an 'Acceptance-Transfer Act' (Акт приймання-передачі)?
This is an official document you complete with a Nova Poshta employee at the branch when you discover a problem (like damage or a shortage) with your shipment. It serves as the initial record of the issue.
What types of compensation can I request?
You can request reimbursement for the shipment's declared value, a refund for services like transportation or storage, or the cancellation of unpaid fees. You can also specify 'other' compensation, such as the cost of packaging.
Where do I explain in detail what happened to my shipment?
Use the large text box under 'Суть проблеми / опис відправлення' (Essence of the problem / description of the shipment) to provide a clear and detailed account of the issue.
Why do I need to provide my company's bank details?
The bank details are required so that if your claim is approved, Nova Poshta can transfer the compensation funds directly to your business or entrepreneur bank account.
How do I submit this claim form?
You should submit the completed and signed form, along with all necessary attachments, in person to a Nova Poshta branch. An employee will sign the bottom section to confirm they have received your claim.
What if my reason for the claim isn't one of the main options?
If your issue is not damage, loss, or delay, you should underline the 'іншим' (other) option and then use the 'Суть проблеми' section to specify the exact nature of your claim.
Can AI tools help me fill out this form?
Yes, services like Instafill.ai use AI to accurately auto-fill form fields, which can save you time and help prevent errors when completing the claim.
How can I fill out this Nova Poshta claim form online?
You can use a service like Instafill.ai to fill the form online. Simply upload the PDF, and the platform's AI will make the fields interactive for you to complete on your computer before printing for submission.
The PDF version of this form I have is not fillable. What should I do?
If you have a flat, non-fillable PDF, you can upload it to Instafill.ai. The service can convert it into an interactive, fillable form that you can easily complete online.
What happens after I submit the claim?
After you submit the form, a Nova Poshta representative will sign it to confirm receipt, and the company will begin its internal review process. They will contact you regarding their decision using the email or phone number you provided.
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