Yes! You can use AI to fill out Nova Poshta Claim Form for Legal Entities and Individual Entrepreneurs (Form F-1.5.35-1)
The Nova Poshta Claim Form for Legal Entities and Individual Entrepreneurs (Form F-1.5.35-1) is an official document for business clients to request compensation from the logistics company for issues such as shipment damage, loss, shortage, or delay. Filing this claim is a crucial step for businesses to recover financial losses and hold the carrier accountable for service failures. Today, this form can be filled out quickly and accurately using AI-powered services like Instafill.ai, which can also convert non-fillable PDF versions into interactive fillable forms, streamlining the entire claims process.
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Form specifications
| Form name: | Nova Poshta Claim Form for Legal Entities and Individual Entrepreneurs (Form F-1.5.35-1) |
| Number of pages: | 1 |
| Language: | English |
| Categories: | NY legal forms, legal forms, legal claim forms, VA claim forms |
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How to Fill Out F-1.5.35-1 Online for Free in 2026
Are you looking to fill out a F-1.5.35-1 form online quickly and accurately? Instafill.ai offers the #1 AI-powered PDF filling software of 2026, allowing you to complete your F-1.5.35-1 form in just 37 seconds or less.
Follow these steps to fill out your F-1.5.35-1 form online using Instafill.ai:
- 1 Navigate to Instafill.ai and upload or select the Nova Poshta Claim Form (F-1.5.35-1).
- 2 Enter the claimant's details, including the legal entity or sole proprietor's name, tax ID (IPN/EDRPOU), address, and contact information.
- 3 Provide the express waybill number for the shipment and indicate the reason for the claim (e.g., damage, loss, delay).
- 4 Specify the requested compensation, such as the value of the shipment to be reimbursed or the cancellation of shipping charges.
- 5 Write a detailed description of the problem and the shipment's contents in the 'Суть проблеми / опис відправлення' section.
- 6 If seeking monetary compensation, accurately fill in the bank details for the reimbursement transfer.
- 7 Review all information, attach necessary documents like the acceptance-transfer act and proof of value, then sign and date the form before submission.
Our AI-powered system ensures each field is filled out correctly, reducing errors and saving you time.
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Frequently Asked Questions About Form F-1.5.35-1
This is a claim form for legal entities and individual entrepreneurs (FOP) to file a formal complaint and request compensation from Nova Poshta for issues with a shipment, such as damage, loss, or delay.
This form is specifically designed for legal entities (companies) and individual entrepreneurs (ФОП) in Ukraine. Private individuals should inquire about a different form for personal claims.
The express waybill number (номер експрес-накладної) is essential. It is the primary tracking identifier for your shipment and is required to process your claim.
You must attach a copy of the Acceptance-Transfer Act (Акт приймання-передачі) that was completed with a Nova Poshta representative, as well as a copy of a document confirming the shipment's value, like an invoice or receipt.
This is an official document you complete with a Nova Poshta employee at the branch when you discover a problem (like damage or a shortage) with your shipment. It serves as the initial record of the issue.
You can request reimbursement for the shipment's declared value, a refund for services like transportation or storage, or the cancellation of unpaid fees. You can also specify 'other' compensation, such as the cost of packaging.
Use the large text box under 'Суть проблеми / опис відправлення' (Essence of the problem / description of the shipment) to provide a clear and detailed account of the issue.
The bank details are required so that if your claim is approved, Nova Poshta can transfer the compensation funds directly to your business or entrepreneur bank account.
You should submit the completed and signed form, along with all necessary attachments, in person to a Nova Poshta branch. An employee will sign the bottom section to confirm they have received your claim.
If your issue is not damage, loss, or delay, you should underline the 'іншим' (other) option and then use the 'Суть проблеми' section to specify the exact nature of your claim.
Yes, services like Instafill.ai use AI to accurately auto-fill form fields, which can save you time and help prevent errors when completing the claim.
You can use a service like Instafill.ai to fill the form online. Simply upload the PDF, and the platform's AI will make the fields interactive for you to complete on your computer before printing for submission.
If you have a flat, non-fillable PDF, you can upload it to Instafill.ai. The service can convert it into an interactive, fillable form that you can easily complete online.
After you submit the form, a Nova Poshta representative will sign it to confirm receipt, and the company will begin its internal review process. They will contact you regarding their decision using the email or phone number you provided.
Compliance F-1.5.35-1
Validation Checks by Instafill.ai
1
Validates Claimant's Tax ID (IPN/EDRPOU) Format
This check ensures the 'Tax ID (IPN/EDRPOU)' field contains a valid 8-digit EDRPOU for legal entities or a 10-digit IPN for individual entrepreneurs. This unique identifier is crucial for correctly identifying the claimant in government and financial registers. A failure in validation would prevent the processing of the claim, as the claimant's legal identity cannot be confirmed.
2
Ensures Express Waybill Number is Valid
This validation verifies that the 'Express waybill number' conforms to the standard Nova Poshta format (e.g., 14 digits) and, ideally, cross-references it against a database to confirm its existence. This number is the primary link between the claim and the specific shipment service provided. An invalid or non-existent number makes it impossible to investigate the claim, leading to its rejection.
3
Validates Ukrainian Mobile Phone Number Format
This check confirms that the 'Mobile phone' field is in a valid Ukrainian format (e.g., starting with +380 or 0, followed by 9 digits). A correct and reachable phone number is essential for the claims department to communicate with the claimant for clarifications or status updates. An invalid number can cause significant delays or a complete halt in the claim processing due to communication failure.
4
Requires Bank Details if Monetary Compensation is Requested
This is a conditional logic check that ensures if the 'Requested reimbursement amount (UAH)' field contains a value greater than zero, then all payee bank details ('Payee name', 'Bank account', 'Bank MFO', 'Identification code') are mandatory. It is impossible to process a financial reimbursement without the necessary banking information. If this check fails, the form submission should be blocked until the required details are provided.
5
Validates Ukrainian Bank Account IBAN Format
This check verifies that the 'Bank account (payee)' field is structured as a valid Ukrainian IBAN (starts with 'UA' followed by 27 alphanumeric characters). Using a valid IBAN is critical for the successful electronic transfer of funds. An incorrect format will cause the payment to be rejected by the bank, delaying reimbursement and requiring manual intervention.
6
Ensures Bank MFO Code is a 6-Digit Number
This validation ensures the 'Bank MFO (bank code)' field contains exactly six digits. The MFO code is a legacy but still critical part of the Ukrainian banking system for routing payments to the correct bank. An incorrect MFO will lead to a failed transaction, necessitating correction and resubmission of the payment order.
7
Verifies Date of Claim is Not in the Future
This check validates that the 'Date of claim' is the current date or a past date, but not a future date. A future date is logically invalid and indicates a user input error or system clock issue. Enforcing this rule maintains data integrity and ensures accurate record-keeping for legal and auditing purposes.
8
Ensures Completeness of Claimant Identification
This validation confirms that the 'Claimant company name', 'Tax ID (IPN/EDRPOU)', and 'Registered address' fields are all filled out. These fields are the minimum required information to legally identify the entity making the claim. A submission with incomplete identification cannot be processed and would be rejected.
9
Requires a Detailed Problem Description
This check ensures that the 'Problem summary / Details of Shipment' text areas are not empty. A detailed description of the incident (e.g., what was damaged, what is missing) is essential for the investigation team to understand the case. A claim without a clear description of the problem is unactionable and will be returned to the claimant for more information.
10
Confirms at Least One Reason for Claim is Selected
This validation verifies that the claimant has indicated the nature of the claim by checking one of the predefined reasons (e.g., damage, loss, delay) or by specifying a reason under 'other'. Without a specified reason, the claim lacks a fundamental category for processing and investigation. The form should be considered incomplete if no reason is provided.
11
Validates Reimbursement Amount is a Positive Number
This check ensures that the value entered in the 'Requested reimbursement amount (UAH)' field is a positive numeric value. Requesting a zero or negative amount is illogical for a compensation claim, and non-numeric text would cause processing errors. This validation ensures the financial data is clean and sensible.
12
Checks Consistency of Claimant and Payee Identification
This validation compares the claimant's 'Tax ID (IPN/EDRPOU)' with the payee's 'Identification code (EDRPOU / IPN)'. While they can legally be different, a mismatch should trigger a warning to the user to confirm the details are correct. This helps prevent fraud or accidental misdirection of funds to an incorrect third party.
13
Validates Email Address Structure
This check ensures the 'Email address' field contains a string that follows the standard '[email protected]' format. The email address is a primary channel for sending official notifications, requests for information, and the final decision on the claim. An invalid email address will result in critical communication failures.
14
Verifies Act Date is Logically Sound
This validation checks that the 'Act date' (from the 'Act of acceptance-transfer') is not after the 'Date of claim'. The act documenting the issue must logically precede or be on the same day as the claim being filed about that issue. An illogical date sequence indicates a data entry error that needs correction for the claim's timeline to be valid.
Common Mistakes in Completing F-1.5.35-1
Users often enter a brand or trade name instead of the full legal name of the company or sole proprietor (FOP) as it appears in official registration documents. Similarly, they may confuse the ЄДРПОУ code (for legal entities) with the ІПН (for FOPs) or make typos. These errors lead to identification mismatches, causing significant delays or outright rejection of the claim as the company cannot verify the claimant's legal standing. To avoid this, always use the exact legal name and corresponding identification code from your official registration papers.
The express waybill number is the primary identifier for the shipment, but it's frequently entered with typos, missing digits, or omitted entirely. This happens due to manual data entry errors or misreading the number from a receipt. Without a correct waybill number, the logistics company cannot locate the shipment in their system, making it impossible to process the claim. Double-checking the number for accuracy before submission is critical.
The form requires the claimant to underline the specific reason for the claim (e.g., damage, loss, delay). Many people either forget to mark a reason or select 'other' without providing a mandatory explanation. This ambiguity forces the claims department to guess the nature of the issue or return the form for clarification, delaying the resolution. Always clearly underline the single most relevant reason or provide a concise description if selecting 'other'.
Claimants may request reimbursement for the shipment's value but forget to fill in the exact amount in UAH, or they may ask for a refund of service costs without underlining which specific services (e.g., transportation, storage) should be compensated. This leaves the request open to interpretation and can result in a lower-than-expected compensation amount or rejection. It is crucial to specify all monetary values and clearly mark all services for which you are seeking a refund.
The 'Суть проблеми / опис відправлення' section is often filled with generic or emotional complaints rather than objective, factual details. A weak description lacks specifics like what was shipped, the condition it was received in, who was present, and what was noted on the 'Acceptance-Transfer Act'. This makes it difficult for the company to assess the validity and extent of the claim, often leading to denial. Provide a clear, chronological account of events with as much detail as possible.
A frequent error is entering bank details for a person or entity different from the claimant specified at the top of the form. For legal and accounting reasons, the reimbursement must be sent to the same legal entity or FOP that filed the claim. Any discrepancy between the claimant's name/ID and the payee's name/ID in the bank details section will cause the payment to be blocked. Ensure the payee details exactly match the claimant's legal information.
Typos in the bank account number (IBAN), bank code (MFO), or the payee's identification code are extremely common and have severe consequences. A single incorrect digit can cause the reimbursement to fail, be delayed for weeks, or even be sent to the wrong account, making recovery difficult. These fields must be filled with utmost care, and AI-powered form filling tools like Instafill.ai can help prevent this by validating account number formats and ensuring all required fields are completed.
The form explicitly requires attaching a copy of the 'Акт приймання-передачі' (Acceptance-Transfer Act) and a document confirming the shipment's value (e.g., invoice, receipt). Claimants often overlook this, assuming the form itself is sufficient. Submitting a claim without this mandatory proof will almost certainly lead to its immediate rejection, as the company has no basis to verify the damage or value. Always gather and attach all required supporting documents before submitting the form.
An unsigned or undated form is legally invalid and cannot be processed. People sometimes rush to fill out the form and simply forget to provide a signature and the date of submission at the end. This simple oversight will cause the claim to be returned, restarting the entire process. Always perform a final review of the completed form to ensure the signature and date fields are properly filled out.
The form asks for 'Місцезнаходження', which is the official registered legal address of the company or FOP, not a mailing or physical office address. Providing the wrong type of address can cause issues with legal correspondence and claimant verification. This mistake happens when people are not familiar with the legal term or simply enter the address they use most often. Always use the address listed in the official state registry (ЄДР) to avoid processing delays. If the form is a non-fillable PDF, a tool like Instafill.ai can make it fillable to ensure clarity.
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